Terms and Conditions
Please read our following terms and conditions of business carefully.
GENERAL TERMS OF BUSINESS
All business conducted from this website is covered by the following terms and conditions, and shall apply to the exclusion of any other terms and conditions. Changes to terms and conditions may only be effective if agreed by us.
This web-site may contain links to other web-sites on the internet. We are not responsible for the availability of products or the content of those web-sites. All copyrights, trademarks and other intellectual property rights in the design and content of this web-site are reserved to us and our licensors. Any copying of the design or contents or other unauthorised use will infringe our rights. We are unable to confirm that the information set out on this web-site is accurate or complete or that use of the site is free of risk or virus or other damage.
Flower Station Ltd. (flowerstation.co.uk) endeavours to re-create the floral design and products you have chosen as accurately as possible. However, the flowers and other products offered are subject to availability, as seasonal and supply changes will occasionally affect floral designs and other items on sale. Our bouquets and arrangements are hand made, so no two will ever be identical. Should the flowers you order be unavailable, we will provide a suitable alternative matched in colour and variety, of similar or greater value without, prior notice. We will send you e-mail confirmation of our acceptance of the order including a delivery date. We will try to meet any personal requirements, communicated to us by phone, email or fax.
Flower Station LTD will issue an order reference number automatically. This confirms that we have received your order correctly. Please make sure you enter your email address on the appropriate field on our Order Form. Please keep a note of your personal order number for reference. If there is any ambiguity with orders received by Flower Station LTD, we will endeavour to fulfil your order to the best of our ability and we reserve the right to cancel or refuse to accept an order request in whole or in part at any time. We prefer to have at least 48 hours notice of order. We cannot accept orders placed more than a year before the date of delivery. PLEASE NOTICE THAT THERE IS A £25.00 MINIMUM ORDER FOR EACH AND EVERY DELIVERY. We reserve the right to cancel any orders under the value of £25, but we will attempt to notify you as soon as possible after you place the order.
WEDDINGS AND EVENTS
There is no charge for telephone and local call out consultation within a 3 miles radius of our studio. A charge of £35.00 applies to all London wedding or event consultations at a location of customer's choice. The consultation charge of £35.00 will be redeemed from the final invoice for all orders exceeding £450. A deposit of 20% of the total cost or £150 (whichever is greater) is required for a booking of a wedding or an event. The deposit will be deducted in full from the final payment. The final payment is due no later then 14 days before the wedding or event date. If a wedding or an event is cancelled after the deposit has been paid, the deposit will not be refunded. If a wedding or an event is cancelled between 7 and 14 days from the date of a wedding or an event 50% of the deposit cancellation fee will be applied. If a wedding or event is cancelled with less than 7 days notice, no refund will be given. Booking of our wedding or event service is only confirmed by receipt of the deposit. In addition the deposit is the only way to secure our wedding and event service on a chosen date. All quotations are valid for 14 days from the date of the quotation being written unless stated otherwise. If the deposit has not been paid within 14 days of the quotation date we reserve the right to take another booking on or around the date of a wedding or an event. All props, for example; candle holders, vases, urns, metal candelabras, lights etc, apart from the fresh flowers , foliage and candles are supplied on the basis of hire and at all times belongs to Flower Station LTD. We do require a deposit for all hired props (priced accordingly) by a separate cheque made payable to Flower Station LTD. All deposit will be returned after the event. If any of the hired items are damaged or missing on collection they will have to be replaced with the identical item or paid for in full "Free bridal bouquet offer" applies to all wedding orders exceeding £550.00 if you mention this special offer and for a bridal bouquet costing no more than £85.00. The £85.00 (special offer bouquet) cost does not include the delivery charge. Colour, quantity and any design changes can only be made up to two weeks before the wedding or event. We reserve the right to apply a surcharge if radical changes to the original floral designs are being made. Flower order exceeding £125.00 will be delivered to one address without charge within a 3 miles radius of our studio. For any other deliveries to any other address or outside the 3 miles radius, delivery charge will apply. If clearing (after a wedding or event) is required by Flower Station LTD, a clearing charge will also apply.
Any complaint must be made at the time of receipt or within one working day. Due to seasonal availability of flowers we can not make a commitment to any specific varieties of flowers being used. We undertake to supply the freshest, best quality flowers and foliage available in the colours requested and specified by the customer.
Prices for all products include service charge but do not include delivery. Prices for products on this site are in pounds sterling (£). Minimum order is to the value of £25.00
LONDON and UK DELIVERY
We do not accept liability for delay in the event if there is no-one to receive the order at the delivery address. If the recipient is not there the item will be safe dropped and delivery notice card will be left.
All delivery items must include a full and correct address, postal code and name of the recipient. The sender (customer) is responsible for correctly entering the delivery details and all perishable items with an address that is not correct will be returned for disposal. All deliveries are standard deliveries unless otherwise agreed. We will make every effort to deliver all standard business deliveries between the hours of 9am and 6pm and all standard residential deliveries between 8:30am and 8 pm Monday to Sunday. On rare occasions we can deliver the flowers as late as 11 PM. Weekend deliveries are available for London areas only . In the unlikely event we are unable to deliver your order, we will arrange another day for the delivery with you or refund the cost of the order. Specific timed deliveries and deliveries to Scottish Highlands, Offshore Islands, Northern and Southern Ireland may not be possible.
For all orders placed for same day delivery out of service area, our customer service team will attempt to contact you to seek advice and ask to have your flowers delivered the following day. Please note, due to courier collection times, if we do not hear back by 4pm the same day the order is placed, we will send the flowers out for delivery the following available day.
PLEASE NOTE DURING BUSY PERIODS SUCH AS VALENTINE'S DAY AND MOTHER'S DAY DELIVERY TIME IS NOT GUARANTEED. A.M. DELIVERIES MAY TAKE UP TO 15.00
We do not guarantee any delivery, delivery dates, or delivery times during periods when extraordinary events take place. We reserve the right to reschedule or refuse any order that is likely to be affected by route closures or lock downs of venues.
We can only accept amendments and cancellation requests no later than 3 days before Valentine's day and Mother's Day.
Once an order has been placed - no cancellations or changes will be possible due to the high volume of orders we are experiencing.
It is the responsibility of the sender to ensure the recipient of the delivery is at home to receive their items. If we attempt a delivery and the recipient is not at home we will leave the package in the safest place possible, this is down to the sole discretion of the driver. We will always leave a delivery note with details on where the delivery package was left. Once we have delivered the item to the delivery address its safety is no longer our responsibility rather that of the sender.
Payment should be received no later than 30 days from date of invoice. We understand and will exercise our statutory right to interest under the late payment of commercial debts (interest) act 1988 if we are not paid according to agreed credit terms.
REFUND AND CANCELLATION
We have a 14 day return policy on all non-perishable items such as vases, unopened champagne boxes and soft toys. However due to the perishable nature of the flowers we will only accept returns and issue refunds if the following is true; Flower Station has made a mistake with your order or the flowers were severely damaged on delivery. Please read the following policy statement which applies to these cases.
On the rare off-chance we have made a mistake with your order please notify us within a maximum of 2 days from your delivery along with pictures depicting the issue and showing the bouquet as a whole. Please forward to email@example.com
Once our team verifies the issue, we will organise a replacement instantly and cover the costs ourselves.
As for flower condition, although we say as a rule of thumb that between 4-5 days is a good time frame for flower freshness, this can vary. There are many factors when it comes to the lifespan of a flower such as it's verity, room temperature where it is kept, how often the stems are re-cut and water is changed. We must advise that any bouquets that are delivered in "water bubbles" must be removed instantly and placed into a vase with water.
Once the flowers leave our florist, we have no control over these factors. However if you experience flowers wilting before this 4-5 day period, please send us a photo and we will review them on a case by case basis.
If we believe that the flowers don't meet our high standards then again, we will replace them free of charge.
At our discretion, any replacement or refund will be proportionate to the problems that have occurred.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Alternatively please feel free to give us a call on 020 7724 7525.
Your statutory rights are not affected when purchasing vases and teddy bears as add ons or as a stand alone gift. You may return these items in the same condition as when purchased.
Once your order has been accepted, your delivery date is guaranteed, provided the correct address and postcode has been supplied. Failure to deliver your order under these specifications will entitle you to a refund. In the event that the recipient is not in when delivery takes place, a card will be left with a phone number to rearrange delivery, with no extra charge. Redelivery may take place the following day. Should you wish to cancel an order then please let us know prior to delivery to avoid our company incurring costs. There are no charges for cancellations of orders.
We will collect or items due for return from the address where these items were delivered to. You must make the goods available for collection at an agreed day between the hours of 9 am and 6 pm.
We aim to issue refunds on all returnable items within 5 working days, and in any event within 30 days of your cancellation.
Please note we require a picture of the faulty/damaged bouquet prior to requesting/processing a refund.
Gift certificates are not redeemable for cash under any circumstances.If the products total more than the value of the voucher, the balance is payable by credit card at the time of placing the order. Gift certificates may not be used in conjunction with any other promotional offer and may not be applied to orders already placed with us.If the value of the purchase is less than the value of the gift certificate, the recipient can use the balance at a later date (only if the remaining balance is more than £10).Gift certificate has its expiry date and after this date it is not valid any more.
Flower Station LTD (flowerstation.co.uk) guarantees a quality product and service to our customer. Each order consists of the highest-grade products. We investigate all complaints thoroughly. Refunds or product replacements will be given in the event of all genuine complaints.
The following care procedures must be followed before any complaint is considered: Fill a clean vase with fresh water and the correct amount of flower food. Cut stem ends at an angle with a sharp knife. Remove all leaves which will be below water level. Check the water level daily; replace with fresh water and flower food if necessary. Do not place flowers in a draught or near any heat source or ripening fruit. These will reduce the vase life of the flowers. In the unlikely event you are not entirely satisfied with your order please e-mail us.
LIMITATION OF LIABILITY
We do not accept responsibility for any indirect loss, loss of enjoyment, loss of business, loss of goodwill whatsoever other than death or personal injury resulting from our negligence.
SECURITY AND PRIVACY
We take our obligations seriously under both the Data Protection Act 1984 and the new Data Protection Act 1998. You are entitled to see a copy of the personal information we hold about you and to correct any error or omission in it. Your request must contain enough details to enable us to identify and find your personal data. Under both the Data Protection Act 1984 and the Data Protection Act 1998 we are entitled to charge an administration fee for answering your request of no more than £10 which we may agree to waive. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
We collect your personal data to enable us to identify you prior to entering into a contract for sale and to enable us to fulfil your order and keep you informed as to your order status. We also ask for your telephone number, which enables us, or our couriers, to contact you or the recipient urgently if there is a problem with your order. We may from time to time contact you about other goods or services by direct mail or by email. If you would prefer not to be contacted in this way, please contact us. We also collect information about your use of this web-site, particularly details of your browser, which IP address you accessed us from and which URL you went to after using our services. This information is used for system administration purposes and to form part of online customer profiles and demographics which we may make available to our advertisers. In order to collect customer use profiles and demographics and to "analyse" your visit to the web-site we may use "cookies" to store and track information about your use of this web-site. If you object to this use of your personal data to create customer use profiles and demographics, please contact us. Marketing emails will be sent out only to customers who have subscribed to that option. We will not sell trade or rent your personal information to others or disclose your personal details to any advertiser.
We will not disclose your personal details to third parties except when:
- required to do so by law;
- in response to a valid legal request by law enforcement or governmental agencies; or
- where you have given your consent, either at registration or at some other time.
By using our Web site, you consent to the collection and use of this information by Flower Station LTD (flowerstation.co.uk). If we decide to change our policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.